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Orange County Department of Social Services Middletown


Middletown, NY - 10940
(845) 346-1120

Financial Help Provided: Financial assistance for the payment of the primary fuel source




Full Description:

Financial HEAP Programs. A federally funded, seasonal program (November-April) which helps low income families, seniors and individuals with a permanent disability, with the following benefits

Regular HEAP – helps with financial assistance for the payment of the primary fuel source. Assistance is based on income, families with a child under 6, an individual over 60 or who has a permanent disability.

Emergency HEAP – helps low income families or individuals who are facing a heat or heat-related energy emergency and do not have resources to resolve the situation. Assistance is based on income, available resources, and the number of household members

Furnace Repair/Replacement HEAP – helps low income homeowners repair or replace furnaces, boilers and other direct heating components necessary to keep the home’s primary heating source functional. Assistance is based on income for household size and on the actual cost incurred to repair or replace the heating source operational.





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Tips For Prompt And Professional Assistance
1. Make an appointment - Always attempt to make an appointment. Oftentimes this will save you hours waiting in lines. When on the phone make sure you ask for the documentation needed in order to receive assistance.

2. Do not be late for your appointment - This tip should speak for itself.

3. Dress appropriately - If you want to be treated with respect, dress as appropriately as possible. We are not saying wear a suit. Just make sure you and your clothes are clean and non offensive. We have found that clients who dress in this manner have a better chance of receiving aid.

4. Bring all pre determined documentation - Bring all of the documents you were advised to bring from your appointment phone call. Without them, you will not receive aid.





Mission Statement
To help the needy find financial aid and assistance. This nation is going through tough times and providing a helping hand can help make the world a better place.